A customer has accused ASUS Germany of refusing to replace his ludicrously expensive €4,000 (turns out to be nearly $4,500) ROG Strix SCAR 18 that went missing while being shipped in for an official warranty repair. According to the customer, the company is blaming the packaging, even though the only physical evidence was thrown away by the carrier DHL. Under German and EU law, DHL is ASUS’ contract partner, meaning that the company should honor the warranty A Reddit post from user “u/No-Goat2559” provides details on the ROG Strix SCAR 18, with the model number G835LX-SA099W, and notes that the […]
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