Xbox has resolved a widespread outage that prevented players from connecting to Xbox Live, playing online games, downloading games, or using other services for several hours. “Users should no longer be encountering issues signing in to Xbox Live and services,” Xbox says in a post on X. “Thank you for your patience, game on!”
Issues with Xbox Live seemed to have started around 2PM ET, with Downdetector reports beginning to rise around that time. At around 3PM ET, Xbox said it was “aware that some users have been disconnected from Xbox Live” and that the company started “investigating.”
Xbox Live is down https://t.co/IaGAUihllq pic.twitter.com/PebX7GwuDe
— Tom Warren (@tomwarren) July 2, 2024
Meanwhile, its status page said Xbox’s account and profile services suffered a major outage. “You may not be able to sign-in to your Xbox profile, may be disconnected while signed in, or have other related problems,” the notice read. “Features that require sign-in like most games, apps and social activity won’t be available.”
At around 4:10PM ET, Xbox said its investigation was “taking longer than expected” and didn’t resolve the issue until around 9PM ET. It’s still not clear what caused the hours-long outage. The Verge reached out to Microsoft with a request for more information but didn’t immediately hear back.
Users should no longer be encountering issues signing in to Xbox Live and services. Thank you for your patience, game on! https://t.co/jw7EOmyyoL
— Xbox Support (@XboxSupport) July 3, 2024
Update, July 2nd: Added an update from Xbox.