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MSI Imported An RTX 5090 Unit For A Customer As A Replacement After It Stopped Working; Says AI Software Was The Culprit But Still Went The Extra Mile

A close-up image shows a computer power connector with yellow ends displaying signs of burn damage next to an unconnected socket.

An RTX 5090 found inside an MSI pre-built gaming PC stopped working for one user when he powered it on one day, only to realize that it wasn’t being displayed on the AI software being run. Switching from Linux to Windows didn’t help, and neither did uninstalling the driver in Safe Mode. Fearing the worst, the owner set up an RMA with the company, which was kind enough to import a replacement, but also stated that the GPU stopped working because of the very software being used. RTX 5090 temperatures were completely fine when running a 27B AI model in Ollama […]

Read full article at https://wccftech.com/msi-rtx-5090-replacement-imported-ai-software-failure/